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Frequently Asked Questions

A's for your Q's

FAQ: List

There are strange numbers and letters on the back of my things! What do they mean? ​

They're materials codes. I make so many recipes I can't possibly remember exactly which ones went on what stuff, so I put code numbers on many things before they go into the kiln. If something works or doesn't work, I want to know what it was so I can repeat it or fix it. If you want to know what your specific codes mean, shoot me an email and I'll tell you all about them.

What's the handling fee about? Why are you handling my stuff? ​

I try to be as eco-friendly as possible with my shipping, the handling fee helps me pay the extra costs of getting 100% compostable mailers and shipping labels with recyclable biodegradable packing materials. I'm trying to make less landfill and help you do that too.

Are you going to restock ______? 

Perhaps, but only if asked. Most of these items are one time only or part of a limited series. It takes a lot of work for me to go back and find the tools again and do those processes over. But I will make mini-commision type reproductions of them if I know someone would really love it.

​I really like this about this product but I wish it had this bit different. Can you change it?

I can't do much about already fired products, but if you would really love to see something reach out to me about possible commissions. I can't accept every project and sometimes I don't have access to the same tools I used before, but please ask anyway.

If your question wasn't answered, please reach out!

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